Privacy Policy

At Likha Family Salon & Makeup Studio ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment
• Fill out our contact form
• Subscribe to our newsletter or promotional communications
• Visit our salon and use our services
• Provide feedback or reviews

This information may include:

• Name and contact information (phone number, email address)
• Appointment details and service preferences
• Payment information (processed securely through our payment partners)
• Any special requirements or preferences related to our services

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your appointments
• Providing and improving our services
• Communicating with you about appointments, services, and special offers
• Responding to your inquiries and customer service requests
• Sending promotional materials (only with your consent)
• Analyzing usage patterns to improve our website and services
• Complying with legal obligations and protecting our rights

2.1 WhatsApp Business Messaging

If you choose to communicate with us via WhatsApp:

• Opt-In Consent: We will only send you messages via WhatsApp if you have provided us with your phone number and given explicit consent to receive such communications
• Message Categories: Messages may include appointment confirmations, service updates, promotional offers, and customer support responses
• Opt-Out: You can opt-out of WhatsApp communications at any time by:
  • Replying "STOP" to any WhatsApp message from us
  • Blocking our WhatsApp number
  • Contacting us directly to request removal from WhatsApp communications
• Your Control: We respect your communication preferences and will honor all opt-out requests promptly
• Data Usage: Information shared through WhatsApp is used solely for the purpose of communicating with you about our services and will not be shared with third parties except as described in this Privacy Policy

Note: By providing your phone number and agreeing to receive WhatsApp messages, you confirm that the number belongs to you and that you consent to receive the types of messages described above.

3. Disclosure of Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Appointment scheduling platforms
• Email service providers
• Analytics providers

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, sale, or transfer of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct any inaccurate information
• Deletion: You can request that we delete your personal information
• Opt-out: You can opt-out of receiving promotional communications at any time
• Restriction: You can request that we restrict the processing of your information

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Consent

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.